FAQs

Absolutely, and we strongly encourage it! We would be happy to host you. Please request an appointment (with your availability) using a contact form or by sending an email.

Come on in to shake a few hands, see our process, and view our craftsmanship. 

Like our furniture, every visit is personalized to the client - whether it’s just to say “hi” or to have a more in-depth consultation about an upcoming project. 

Our shop is located at 22727 72nd Ave S, D101, Kent, Washington 98030 and we’re available Monday through Thursday from 8 AM to 6 PM or by appointment Friday through Sunday.

With the exception of backers and shelves, yes! We produce the highest quality and the most durable furniture possible, using solid building from hardwoods from the Pacific Northwest. 

Tomfoolery uses a clear, penetrating oil finish called Un1co by Ciranova. Un1co is VOC-free and crafted from renewable natural materials to support a healthy and sustainable environment.

This oil product cures and bonds with the wood fibers to protect from scratches, yet still highlights the natural beauty of the wood without looking “plastic” or overly treated.

On the tops of consoles or buffets, we commonly apply a hard-wax finish. This adds extra durability and some water resistance. All finishes are hand-rubbed into your piece, so while our finishing process takes more time, it’s done the way it should be done.

We use real, natural hardwoods, all of which have knots, cracks, sapwood, and other character elements - it’s what makes our furniture so unique and beautiful. We individually assess each piece of lumber and address if these imperfections should get cut off, addressed during processing, or if they should be kept and highlighted to add to the natural beauty of your furniture. 

We can't guarantee the item will be free from natural defects, as each piece is unique. Just as trees are individual and unique - so is the lumber. Your item will functionally be the same, but the grain patterns, color, and character elements will be assuredly different.

Our PNW wood species offered are Madrone, Myrtle, and Willamette Walnut - tree species native to the beautiful Pacific Northwest. These species are rare in that they are not farmed. The lumber is collected from fallen trees, in the most responsible ways possible.

We most likely can, but with an additional fee.

We cannot promise any stain will match pre-existing furniture.

Stain behaves differently depending on the type of stain, the brand, and the wood species. It’s impossible to anticipate how the stain will look once it’s fully dried and cured.

We may dissuade you from stains, or otherwise declare ourselves blameless if the stain doesn’t match what you had in mind.

We offer a wide range of customizations. A partial list of some of the most common customizations are listed below.

Wood species: 

• Cherry
• Madrone (PNW)
• Maple 
• Myrtle (PNW)
• Walnut
• Willamette Walnut (PNW)
• White Oak
  

Furniture profiles:

• Leg styles
• Hardware

and Dimension alterations.

If you'd like anything else, just let us know, send us samples, and let's brainstorm together. We'd love to help bring your vision to reality!

Heck yah! We're happy to entertain every request!

Please send us photos of inspiration or a hand-drawn sketch of what is going to suit your space. Don’t worry, to get the conversation started, it doesn’t have to be perfect!

Once we have an understanding of the project, we will be able to determine if it’s within our current capabilities. If so, we’ll work with you to generate a custom CAD file with dimensions and design, so you can ensure we’re on the same page, all before any wood is cut or deposits are paid.

After receiving your description of the project, we will generally respond within 1-2 business days. It is likely we’ll have some follow up questions. We will then add your request to the design queue and work towards getting a preliminary rendering of your custom piece in about one week. From there it will be a back and forth conversation about what needs to be changed and altered. 

Once the design is finalized, we’ll send you an offer summary detailing the scope of the project and an invoice to match.

After receipt of payment, we will add your custom order to our production queue.

Please reach out! So long as production isn’t too far along, it is likely we can still make changes to the design. 

If the alteration calls for additional materials or labor hours, you can expect a secondary invoice. Please ensure you've read and understand our alterations policies.

Yes! For most projects, we take a 50% down payment and we invoice the remaining balance 1-2 weeks before production begins.

We offer a 100% refund up until production starts. If production on your piece has begun, we will offer a partial refund determined by the materials used and the cost of labor hours. Please ensure you've read our full Returns, Refunds, and Cancellation Policies.

Absolutely! Learn more here.

Not at this time, with the rare exception. All our pieces are made to order - that means the piece isn’t built until it’s bought.

The cool thing about this is that your piece is uniquely yours - it has your name on it from the time the lumber and materials are picked out. 

Because all of our pieces are made to order, we have a queue. Clients who are waiting in line for their piece to begin production. 

Your quoted lead time is determined by what projects are currently in production and what projects exist in the queue.

Aside from the very large or complex projects - we estimate about 2 weeks for a piece’s production from start to finish.

Yes! We offer local delivery within 50 miles of our shop in the greater Seattle-Tacoma Metropolitan. We also offer to “meet halfway” for residents of Portland to Vancouver, BC. 

Currently we ship to all 50 states and Canada.

Not at this time. Due to the nature of our pieces (size, weight, and built completely), we have to book freight shipping. These rates vary by carrier, by furniture dimensions, and by shipping zip code. “Free delivery” is never free and is simply calculated and packed into the cost of the item. We take an honest approach and get the shipping rates attributed to your specific item and zip code.

Freight cost varies - please send us an email or fill out a contact form for accurate estimates.

We commonly offer two services, curbside and white glove. Curbside delivery can range anywhere from $250-$550 and white glove anywhere between $400-$1200. This is dependent on the size and weight of the piece and your zip code (and the relative proximity to a terminal).

For small units weighing less than 100 lbs, we offer to ship through FedEx or USPS - this could cost  roughly $150-$250 dollars.

Furniture going to Canada is subject to additional import fees that can be calculated upon request.

CURBSIDE DELIVERY

• Once the furniture arrives at a nearby terminal, the receiving clerk will call to schedule a delivery appointment.
• At the time of delivery, the freight driver will drop off your furniture outside his truck and be off to his next assignment.
• You will be expected to get the unit unpacked and inside

WHITE GLOVE DELIVERY

• Once the furniture arrives at a nearby terminal, the receiving clerk will call to schedule a delivery appointment.
• The delivery team is responsible for unpacking the furniture, placing it in the determined location, and removing all packaging waste.

Yes, we offer additional freight insurance. This is an added cost to the customer, usually between $50-$90 dollars, depending on the size and weight of the furniture.

Most of our furniture arrives safely, with less than a 1% incident rate. We take careful time and attention to pack our units safely and securely.

If damage is suspected or known to have occurred, take pictures of the condition of the crate/furniture as evidence. Write any notes on the BOL at the time of delivery.

Please get in contact with us immediately.

Most of the time, we can walk through the repair with our customers. Alternatively, we may need to hire a local woodworker to stop by and resolve the situation for you. 

As your piece nears completion we will send out a freight invoice if one hasn’t already been paid. This will have outlined descriptions of the services offered and the going rates for both.

We will send photos of the completed piece before packaging the furniture.

Once the freight invoice is paid and the piece is packed, we will book freight.

Freight gets picked up from the shop in 1-2 business days and will spend 1.5-2 weeks in transit.

Once the piece arrives at a nearby terminal the receiving clerk will call to schedule a delivery appointment.

You’ll need scissors or a utility knife and a drill with a standard Phillips head.

We recommend uncrating outside or in the garage where you have plenty of space and don’t mind the area getting a little dirty.

Cut the tension straps (stand back) and unscrew all 5 panels; top, front/back, and both sides.

With the piece still in its wrap we recommend moving it into the room of choice. The wrap will offer minor protection in terms of scratches and dings that may result in maneuvering the unit around.

Carefully unwrap the unit and voilà! Your piece is revealed, ready for form and function.

Everything - with the exception of Corner Offstack Bookcases and hutches - are built and shipped fully assembled.

For everyday use, we recommend using a slightly damp cloth.

It’s best to avoid: 

• Harsh cleaning agents
• Extreme heat
• High humidity
• Liquids
• Potential Scratch Hazards

For occasional surface cleaning, please use a specialized wood cleaner like Rubio Monocoat Surface Care Spray Kit.

Over the years, you may want to freshen up your piece. We recommend the product Rubio Monocoat Refresh Eco. With a soft, clean rag, spray a little onto the wood surface and buff it into the wood. Let dry for 10 minutes.